Return policy
Return Window:
- Customers have [7] days from the delivery date to initiate a return.
Eligibility:
- When you receive your package, please record a video of the unpacking. If you do not make this video, you will not be able to return the item.
- Products must be in their original condition, unopened and unused.
- The original packaging, labels and seals must be intact.
Return Process:
- To initiate a return, contact our customer service at [ info@biocospk.com/03237002397 ].
- Our team will provide you with instructions and a return authorization number.
Return Authorization Number:
- Customers must clearly mention the return authorization number provided on the return package.
Return Costs:
- Return shipping costs are the responsibility of the customer.
Inspection and Approval:
- Upon receipt of returned items, our team will inspect them to verify compliance with the return policy.
- If the items meet our criteria, we will refund you.
Refund :
- Refunds will be issued within [3] business days of receipt of returned items.
- Reimbursement will be made via Jazz Cash or bank transfer.
Non-Returnable Items:
- Used or opened cosmetic products are not eligible for return.
- Any item not in its original condition or without its original packaging is not returnable.
Exceptions:
- In case of receiving damaged or incorrect products, customers must contact us within [7] days of delivery to request a replacement or refund.
Customer Satisfaction Guarantee:
- We aim for customer satisfaction. If a customer is not completely satisfied with their purchase, we encourage them to contact us. We will seek a solution that fits their needs.
Contact details :
- For any questions regarding returns or for assistance, contact our customer service at [thebeautyshop233@gmail.com / +2250595290969 ].
Policy Changes:
- [Biocos Cosmetics] reserves the right to update or modify this return policy at any time.